Status page
All Systems Operational

About This Site

Here you will find information about scheduled maintenance and incidents in relation to our platform

Website ? Operational
90 days ago
99.98 % uptime
Today
Mobile Apps Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 8, 2020

No incidents reported today.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Completed - The scheduled maintenance has been completed.
Jul 3, 02:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:00 UTC
Scheduled - Due to unforeseen circumstances we did not perform the scheduled maintenance yesterday. As a result we will perform it tonight.

The reason for the maintenance remains that we see a significant increase in usage of the system over the past weeks. We love that so many people are using our system and like to see more and more people enjoying our applications. In order for the database to properly handle this increasing amount of usage. This upgrade will help with keeping our service fast and available in the future.

During this 5- to 10-minute maintenance the service will unfortunately be unavailable.

Maintenance window based on timezone:
CEST - Friday 03-07-2020, 4:00am
BST - Friday 03-07-2020, 3:00am
UTC- Friday 03-07-2020, 2:00am
NZST - Friday 03-07-2020, 2:00pm
EDT - Thursday 02-07-2020, 10:00pm
PDT - Thursday 02-07-2020, 7:00pm

As said, the expected time required is 5 to 10 minutes in which the application will be offline.

Our apologies for the inconvenience!
Jul 2, 14:07 UTC
Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
Resolved - As expected, all apps are available again in the Google Play Store and the apps are again downloadable for new users.

If you continue to experience issues with the availability and visibility of your Android app, please contact our customer support team. They will be able to assist you and provide you with the required information.

Although all apps are available again, it remains unclear what specifically caused this issue. Google has assured us that they are working on the issue and will provide us with more detailed information as soon as possible.

Thank you for bearing with us!
Jun 30, 10:29 UTC
Update - Today we were able to publish the majority of the Android branded apps. Most of the apps are already available again in the Play Store. However, Google has informed us that in some cases it can take longer for the app to become visible in the Store. Most of the times a direct link to the branded app (as used in the member invitation) will already work sooner.

Based on the information at hand, we expect that all apps will be available and visible in the Google Play Store before Monday end of the day.

We will continue to request Google for an explanation. Unfortunately, as said before, communication with Google has been very slow due to adjusted Covid19 response times. Because we were dependent on Google to solve the problem, it has taken longer than expected to get to a solution.

Once again our apologies for the inconvenience, we hope you understand we have done our best to solve this as soon as possible.
Jun 26, 17:39 UTC
Update - Earlier this week we informed you that your Android app was temporarily unavailable in the Google Playstore. Unfortunately communication with Google has been very slow due to adjusted Covid19 response times. Because we were dependent on Google to solve the problem, it has taken longer than expected to get to a solution.

We expect to be able to republish all Android branded apps by tomorrow (Friday 26th of June). Usually it takes 2-3 hours after publishing to be available again in the Playstore. However, sometimes it can take up to 2 days to be visible. A direct link to the branded app (as used in the member invitation) will most probably already work sooner.

Our apologies for the inconvenience, we hope you understand we have done our best to solve this as soon as possible.
Jun 25, 15:05 UTC
Update - This issue is currently being investigated by Google. Considering the impact, Google has flagged this issue as urgent and aims to get back to us today.
Jun 23, 09:49 UTC
Investigating - At the moment we’re experiencing some issues with Android branded apps. Android branded apps are currently not available in the Google Play Store for download.

We are in contact with Google to get this resolved with high urgency.

Please be aware that if the app was already downloaded, you/your members will not experience any problems. This affects new app downloads only.

Our apologies for the inconvenience.

Team Virtuagym
Jun 22, 10:03 UTC
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - This incident has been resolved. No further issues are expected.
Jun 26, 22:21 UTC
Investigating - The Web service is very slow and might not be available at this time. Web and API are fully operational. We are currently investigating the issues.
Jun 26, 22:17 UTC
Jun 25, 2020
Jun 24, 2020

No incidents reported.