All Systems Operational
Last Update: 02:00 UTC/GMT
 

Planned Maintenances

There are currently no maintenances planned...

Previous Incidents


From: 2018-03-15T17:05Z[Etc/UTC] - Until: 2018-03-16T09:17:53.025Z[Etc/UTC]

Affected Services: Email service

We are experiencing problems with our email service provider and we are currently working on a solution. Thank you for your patience.


From: 2018-04-23T15:19Z[Etc/UTC] - Until: 2018-04-23T13:44:49.360Z[Etc/UTC]

Affected Services: Membership Modules

Some of our clients might be encountering ┬┤INVALID PARAMETER SPECIFIED┬┤ errors. We are investigating and will be implementing a fix ASAP.


From: 2018-04-24T12:50Z[Etc/UTC] - Until: 2018-04-24T11:39:20.099Z[Etc/UTC]

Affected Services: Clients & Staff

We'd like to inform you that some of your staff members might have lost coaching privileges in the past hour. We are allocating all resources to fix this as soon as possible! In the meantime, you can manually re-attribute the coaching privilege to your staff member in case you cannot wait for us to fix the issue. We naturally apologize for the inconvenience and thank you for your understanding


From: 2018-05-25T11:05Z[Etc/UTC] - Until: 2018-05-25T13:23:58.035Z[Etc/UTC]

Affected Services: Async servers (Speed)

At this moment we are experiencing some problems with the speed of our servers. Our team is working on a solution to fix this as soon as possible. Thank you for your patience and apologies for the inconvenience.


From: 2018-09-04T10:38Z[Etc/UTC] - Until: 2018-09-05T13:37:55.220Z[Etc/UTC]

Affected Services: Push Notifications

At this moment we are experiencing issues with push notifications for the community. Notifications are disabled for this now and we are working on a solution to fix this as soon as possible.


From: 2018-09-04T19:01Z[Etc/UTC] - Until: 2018-09-05T13:37:56.161Z[Etc/UTC]

Affected Services: Platform

Currently, we are experiencing slowness within the platform. Operations are working now to restore normal services


From: 2018-09-05T15:38Z[Etc/UTC] - Until: 2018-09-10T15:36:30.822Z[Etc/UTC]

Affected Services: Group Messaging

Currently, all group messaging related functions are disabled for clubs with more than 600 members. We are working hard now to restore this service completely for everyone.


From: 2018-09-10T17:30Z[Etc/UTC] - Until: 2018-09-17T08:36:47.597Z[Etc/UTC]

Affected Services: Platform

Dear client, at the moment we are experiencing a system outage due to issues at our third-party cloud service platform. We are currently in touch with them to have our services operational again as soon as possible. Please continue to check this page for updates. Our deepest apologies for the inconvenience 18.29 CET - Update: Our third-party cloud service platform is investigating the root cause of the current issues affecting our system. We will keep you updated. 19.02 CET - Update: Our third-party cloud service platform is still investigating the root cause. 19.32 CET - Update: Our third-party cloud service platform has allocated the issue and is resolving it. 19:43 CET Update: Services are returning back to normal. Please be aware that the service might be slow initially.


From: 2018-09-10T20:11Z[Etc/UTC] - Until: 2018-09-17T08:36:50.342Z[Etc/UTC]

Affected Services: Platform

20:13 CET Update: Earlier tonight we experienced a system outage due to issues at our third-party cloud service platform. The services are now fully restored. Unfortunately, they are expected to be slow for 1 to 2 hours. Once again, our sincere apologies. The Virtuagym Team


From: 2018-10-15T13:50Z[Etc/UTC] - Until: 2018-10-15T13:20:25.513Z[Etc/UTC]

Affected Services: Platform

Currently, we are conducting an emergency maintenance within the platform. We are working to restore our services as soon as possible. Thank you for your patience.