PayPal payment errors

Incident Report for Virtuagym

Identified

The failure occurs during PayPal’s checkout step, after payment requests from Virtuagym have been processed successfully. We are in contact with PayPal and are awaiting their findings and next steps.

Other payment methods are not affected.

We will provide further updates as soon as we have more information.

Posted Nov 10, 2026 - 17:34 UTC

Investigating

We are investigating an issue causing some PayPal payments to fail with the error “Your request cannot be processed at the moment” on PayPal’s checkout page.

Payment requests from Virtuagym reach PayPal correctly, after which they fail. Other payment methods are not affected.

We will provide further updates as more information becomes available.

Posted Nov 10, 2026 - 17:11 UTC

This incident affects: Website.