Degraded performance - System slowness

Incident Report for Virtuagym

Resolved

The fix has been implemented and the root cause has been resolved. We expect the system to remain available across the evening. However, when using the application some slowness might be experienced during the coming 1,5 hours.

We again apologize for the issues that the unavailability and slowness of the system have caused.

Posted Sep 08, 2020 - 16:40 UTC

Monitoring

Unfortunately the system was briefly unavailable. We immediately became aware of the issue and have implemented a fix. The system will process all made requests now. As a consequence we expect it will remain slow for some time.

Our apologies for the inconvenience.

Posted Sep 08, 2020 - 15:36 UTC

This incident affected: Website, Mobile Apps, and API.