Intermittent Database Load Issues

Incident Report for Virtuagym

Resolved

This incident has been resolved.

Posted Feb 05, 2026 - 20:48 UTC

Update

Performance levels have now stabilised but we keep on monitoring in the following hours to act if necessary.

Posted Feb 05, 2026 - 17:58 UTC

Monitoring

As a result of a payment provider outage, a large number of requests were sent to our payment webhook endpoint, which led to increased database load. We have reduced the number of workers processing these requests to prevent further overload and stabilize the system.

Posted Feb 05, 2026 - 16:20 UTC

Investigating

We identified an issue affecting payment processing, primarily related to Mollie payments which has increased system load following a third party outage. We are currently investigating.

Posted Feb 05, 2026 - 16:03 UTC

This incident affected: Website, Mobile Apps, and API.